Shipping policy
HOW MUCH DOES SHIPPING COST?
Shipping cost may vary by item.
PROCESSING TIMES
As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.
WHICH CARRIER DO YOU USE?
For USA shipments - USPS.
For Canada shipments - UPS
For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Some international packages may be delayed due to routing or customs delays.
- USA - Within 5-7 business days
- Canada - Within 10-15 business days
I DIDN'T RECIEVE MY ORDER
Please email us: support@stushgiftco.com, quoting your order number from the confirmation email. We'll help track down your order.
If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by a Third Party provider and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.